Travomint, Terms and Conditions
These Terms and Conditions (“Agreement”) set forth the legally binding terms under which Travomint (“we,” “us,” “our”) provides travel-related booking services including Flights, Accommodation/Hotels, Packages, Transfers, and other related arrangements to you (“you,” “your,” “Traveller”). By engaging our services, you agree to be bound by all terms stated herein.
1. Client Responsibilities
1.1. Accuracy and Completeness of Information
The Client shall provide complete, accurate, and up-to-date information and documentation required for the relevant application and in accordance with the requirements. The Client shall be responsible for verifying the accuracy of all information and documents provided. Any incorrect, incomplete, inconsistent, misleading, or late information or documentation may result in processing delays, additional costs, or other consequences. We shall not be responsible for any such consequences to the extent they arise from information or documents provided by the Client.
1.2. Preparation of Supporting Travel Documents
Where requested by the Client and where applicable to the application, we may arrange or prepare supporting travel documentation, including flight reservations, accommodation reservations, travel itineraries, and travel insurance documentation, solely for submission to the relevant authority.
Such documents are prepared for application and supporting-documentation purposes only and shall not be treated as confirmation of actual travel arrangements unless expressly stated otherwise.
2. Pricing & Payment
2.1. Prices are subject to availability and may change before confirmation due to changes in supplier pricing, exchange rates, taxes, government charges, fuel costs, or other external factors.
2.3. A deposit or full payment may be required at the time of booking. Where full payment is required, failure to make payment within the applicable deadline may result in cancellation of the booking and applicable supplier or service fees, subject always to mandatory consumer rights.
3. Travel Documents
3.1. You are responsible for obtaining and maintaining valid passports, visas, entry permits, vaccination certificates, health documents, and other documentation required for your journey.
3.2. We may provide general information regarding travel documentation but do not guarantee that you will be granted a visa or permitted entry into any destination.
3.3. We are not responsible for losses arising from your failure to obtain or maintain required travel documents, except where such liability cannot lawfully be excluded.
4. Cancellation & Changes by You
4.1. Cancellation and change requests must be submitted to us in writing.
4.2. Supplier cancellation rules apply at all times. Many fares or packages are partially or fully non-refundable.
4.3. Refunds, if available, are issued only in accordance with supplier policies. Processing times vary and may take several weeks or months.
4.4. Where a refund is available, we will process it after receiving the relevant funds from the applicable supplier, where applicable.
5. Supplier Changes & Cancellations
5.1. Travel suppliers may change or cancel travel arrangements because of operational requirements, weather, schedule changes, security concerns, government restrictions, or other circumstances beyond their control.
5.2. Where we receive notice of such changes, we will communicate the relevant information to you and, where reasonably possible, assist you in identifying alternatives offered by the supplier.
5.3. Any refund, credit, replacement service, or other remedy will be subject to the supplier's applicable terms and mandatory legal rights.
6. Force Majeure / Extraordinary Circumstances
6.1. We are not responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, epidemics, pandemics, government restrictions, war, civil unrest, strikes, security incidents, border closures, or other extraordinary circumstances.
6.2. Nothing in this clause shall affect any mandatory rights or remedies available to consumers under applicable Qatari law.
7. Supplier Responsibility
7.1. Travel services are provided by independent third-party suppliers.
7.2. We are not responsible for the acts, omissions, negligence, insolvency, delays, cancellations, or failures of independent suppliers except to the extent that liability is imposed upon us by mandatory applicable law.
7.3. Where required by law, we will provide reasonable assistance in connection with supplier-related problems.
8. Confidentiality and Data Protection
8.1. We shall maintain the confidentiality of all personal, financial, and other information or documents provided by the Client in connection with travel services. Such information shall be disclosed only to government agencies, service providers, or other parties where necessary to process the Client’s application or as required by law.
8.2. We shall process and safeguard Client information in accordance with applicable data protection and privacy laws in the State of Qatar, including Law No. (13) of 2016 on Protecting Personal Data Privacy, as applicable. Reasonable administrative, technical, and organisational measures shall be maintained to prevent unauthorised access, misuse, loss, or disclosure of Client data.
9. Liability & Limitations
9.1. To the maximum extent permitted by applicable Qatari law, we shall not be liable for indirect or consequential losses arising from circumstances outside our reasonable control or from the acts or omissions of independent suppliers.
9.2. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Qatari law, including mandatory consumer protection rights.
10. Travel Insurance
10.1. Travel insurance is strongly recommended.
10.2. You are responsible for determining whether appropriate insurance coverage is suitable for your circumstances, including coverage for medical expenses, cancellation, baggage loss, delays, personal liability, and repatriation.
11. Personal Data & Privacy
11.1. We process personal information in accordance with our Privacy Policy and applicable Qatari data protection and privacy requirements, including Law No. (13) of 2016 on Protecting Personal Data Privacy, as applicable.
11.2. Personal information may be shared with airlines, hotels, transportation providers, payment processors, government authorities, and other suppliers where necessary to provide the requested travel services or comply with applicable law.
12. Complaints & Customer Support
12.1. Any problem arising during travel should be reported to the relevant supplier as soon as reasonably possible and to us where our assistance is required.
12.2. Formal complaints may be submitted to us in writing.
12.3. Nothing in these Terms prevents you from exercising any mandatory statutory rights or pursuing remedies available under applicable Qatari law.
13. Dispute Resolution
13.1. We encourage you to contact us first so that we can attempt to resolve any complaint or dispute amicably.
13.2. Where a dispute cannot be resolved informally, you may have access to applicable consumer protection authorities, courts, or other dispute-resolution mechanisms available under Qatari laws.
14. Jurisdiction
Where applicable mandatory law permits, these Terms shall be governed by the laws of the State of Qatar.
Nothing in this clause prevents a consumer from exercising any mandatory rights or remedies available under applicable Qatari law, including any applicable rights concerning jurisdiction or the forum in which a consumer claim may be brought.
15. Amendments
We may update these Terms from time to time. The version applicable to your booking will generally be the version in force when your booking is confirmed, unless otherwise required by applicable law.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
