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Privacy Policy

Privacy policy

1. Introduction

[Travomint] (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal data is processed lawfully, fairly, transparently, and securely in accordance with:

  • Law No.(13) of 2016 on Protecting Personal Data Privacy of the State of Qatar (“PDPPL”), together with applicable decisions, regulations and guidelines issued by the competent authorities in the State of Qatar.

This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you interact with us through:

  • Our websites and booking platforms
  • Our mobile applications
  • Customer service channels (phone, email, chat)
  • Social media pages we operate
  • Marketing communications or promotional content
  • All travel, booking, and related services we provide
  • Any other tools, platforms, or systems used to provide the Services (collectively, the “Services”)

By using our Services, you consent to the practices described in this Privacy Policy.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you interact with us, you may provide:

  • Full name
  • Email address
  • Phone number
  • Billing or mailing address
  • Date of birth
  • Passport or ID details
  • Nationality & visa information
  • Travel preferences or special requests
  • Transaction and payment data
  • Accommodation and itinerary details
  • Communication history

We only request data necessary to provide or arrange your travel services.

2.2 Personal Data of a Special Nature

In limited circumstances, and where necessary for the provision of travel-related services, we may process Personal Data of a Special Nature, including information relating to:

  • Health, medical conditions, disability or physical assistance requirements;
  • Religious requirements where relevant to travel or dietary arrangements;
  • Children travelling under bookings made through our Services; and
  • Any other category of personal data classified as data of a special nature under applicable laws of the State of Qatar.

Such information will only be processed where permitted under applicable law and subject to any additional safeguards, approvals or requirements prescribed by the competent authorities.

2.3 Information Collected Automatically

When you use our Services:

  • IP address
  • Device type & browser information
  • Usage data (pages viewed, time spent, clicks)
  • Location information (if enabled)
  • Cookies and tracking identifiers

Cookies and tracking identifiers

2.4 Information from Third Parties

We may receive information from:

  • Airlines, hotels, tour operators
  • Travel insurance and car rental partners
  • Payment providers and fraud-prevention systems
  • Marketing and analytics services
  • Individuals booking on your behalf

If your data is shared without consent, contact us immediately.

3. Lawful Processing of Personal Data

We process Personal Data in accordance with the requirements of the applicable laws of the State of Qatar.

Where required by applicable law, we will obtain your consent before processing your Personal Data. In certain circumstances, Personal Data may be processed where such processing is necessary to achieve a lawful purpose of Travomint or a third party to whom the Personal Data is disclosed, or where otherwise permitted or required by applicable law.

Depending on the nature of the Services requested, Personal Data may be processed for purposes including:

  • processing and managing travel bookings and reservations;
  • arranging flights, accommodation and other travel-related services;
  • processing payments and preventing fraudulent transactions;
  • complying with applicable legal, regulatory, immigration and security requirements;
  • responding to customer enquiries and providing customer support;
  • protecting the security and integrity of our Services and systems; and
  • sending marketing communications where permitted by applicable law.

Where we rely on your consent, you may withdraw your consent in accordance with applicable law, subject to any processing that is otherwise necessary or permitted by law.

4. How We Use Your Data

To:

  • Process bookings, payments & travel arrangements
  • Provide tickets, confirmations & updates
  • Support customer service needs
  • Prevent fraud and enhance security
  • Improve Services & personalise recommendations
  • Send marketing communications (with opt-out rights)
  • Compliance with immigration and border requirements;
  • Identity verification;
  • Responding to legal claims and disputes;
  • Compliance with government requests;
  • Maintaining internal records and audits.

5. Marketing Communications

We may contact you with travel-related information, promotional offers, exclusive deals, newsletters, or other marketing communications. You may choose to opt out of receiving marketing messages at any time by using the unsubscribe link included in our emails, adjusting your communication preferences in your account settings, or by contacting our Data Protection team directly. Opting out will not affect your ability to receive essential service-related communications such as booking confirmations and travel updates.

Where required under applicable law, we will obtain the necessary consent before sending you direct marketing communications. You may withdraw your consent or opt out of receiving marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

6. Sharing of Personal Data

  • 6.1. We share Personal Information only as necessary to provide our Services or as required by applicable law.
  • 6.2. We may disclose your Personal Information to the following categories of recipients:
    • 6.2.1. Airlines, hotels, and other travel service providers involved in facilitating your booking.
    • 6.2.2. Visa and immigration partners assisting with travel documentation and compliance requirements.
    • 6.2.3. Payment processors for secure transaction processing and fraud prevention.
    • 6.2.4. Trusted contractors and service providers, including IT, hosting, support, and analytics providers under strict confidentiality obligations.
    • 6.2.5. Government authorities, regulatory bodies, and law enforcement agencies where disclosure is mandated by applicable laws or legal processes.
  • 6.3. We do not sell your Personal Information
  • 6.4. Where we engage a third party to process Personal Data on our behalf, we take reasonable measures to ensure that such processor processes Personal Data only for authorized and lawful purposes and implements appropriate safeguards to protect the Personal Data.

7. International Transfers

As a travel services provider, Travomint may need to transfer Personal Data outside the State of Qatar in order to provide the Services requested by you, including to airlines, hotels, travel service providers, payment service providers and other service partners located in other countries.

Where Personal Data is transferred across international borders, we will take appropriate steps to ensure that such transfers are carried out in accordance with applicable laws of the State of Qatar and that appropriate safeguards are implemented to protect your Personal Data.

International transfers may be necessary to process and fulfil your travel booking, provide the requested Services, comply with applicable legal requirements, or otherwise achieve a lawful purpose.

8. Data Security

  • 8.1. We implement appropriate technical and organizational measures to safeguard your Personal Data, including but not limited to:
    • 8.1.1. Encryption protocols and secure server environments;
    • 8.1.2. Access controls, authentication procedures, and continuous system monitoring;
    • 8.1.3. Staff confidentiality obligations and ongoing data-protection training;
    • 8.1.4. Regular security assessments, audits, and risk-mitigation reviews.
  • In the event of a security incident or breach affecting Personal Data, we will take appropriate measures to investigate, contain and address the incident and, where required under applicable law, notify the affected individuals and the competent authority.

In particular, where a breach of applicable data protection safeguards may cause serious harm to Personal Data or the privacy of an individual, we will comply with the applicable notification requirements under the laws of the State of Qatar.

9. Data Retention

Personal data is retained only as long as necessary for:

  • Booking fulfillment
  • Legal/tax/accounting obligations
  • Fraud prevention & dispute resolution

After this, data is securely deleted or anonymized.

10. Cookies & Tracking Technologies

  • 10.1. We use cookies and similar technologies to support the operation and improvement of our website, including:
    • 10.1.1. Ensuring essential site functionality and security;
    • 10.1.2. Enhancing website performance and analytics to improve user experience;
    • 10.1.3. Personalizing content and remembering your preferences.
  • 10.2. You may manage or disable cookies at any time through your browser settings. However, certain website functions may not operate correctly if cookies are restricted.
  • 10.3. More detailed information about the types of cookies we use and how they are managed is set out in our full Cookie Policy available on our website.

11. Children’s Privacy

We do not knowingly collect or process Personal Data from children except where necessary to provide travel-related Services, including where a child is included in a travel booking.

Where we process Personal Data relating to a child, we will do so in accordance with applicable laws of the State of Qatar and implement any additional safeguards required for Personal Data of a Special Nature.

Where consent from a parent or legal guardian is required under applicable law, we will take reasonable steps to obtain such consent before processing the child's Personal Data.

Where applicable, a parent or legal guardian may contact us to request information about, correction of, deletion of, or cessation of processing of Personal Data relating to their child, subject to applicable law.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Changes take effect once posted with a revised “03 September, 2026 ” date.

13. Contact Us

For privacy questions, rights requests, or complaints:

Data Protection Officer (DPO)

davemaan@travomint.com

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